Tek789 Privacy Policy – Our Commitment to Personal Data Protection for Malaysian Players

1Introduction

Tek789 ("we", "platform", "website") values the privacy of every individual who uses our services. This Privacy Policy explains in detail how we collect, use, store, and protect your personal information when you use tek789.click, including all sections such as Sports Betting, casino, badminton, and e-sports.

By registering and using the tek789 platform, you consent to the processing of your personal data as described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to request deletion of your account and data.

2Types of Data We Collect

2.1 Data You Provide Directly

When you register or use the tek789 platform, we collect information you provide voluntarily, including:

• Full name as stated on your Malaysian identity card.
• MyKad or passport number for identity verification purposes.
• A valid email address.
• Registered Malaysian mobile number.
• Date of birth for verification of the minimum age requirement of 18 years.
• Malaysian bank account information for deposit and withdrawal purposes.
• Your account password in encrypted form.

2.2 Automatically Collected Data

When you use the tek789 platform, our systems automatically record the following technical information:

• IP address and general location based on IP.
• Device type and operating system used.
• Browser type and version.
• Pages visited and time spent on each page.
• Login and logout session records.
• Betting history and financial transactions.

3How We Use Your Data

Tek789 uses your personal data solely for legitimate and necessary purposes in the operation of the platform. These purposes are:

• Account Management: Creating, managing, and maintaining your tek789 account.
• Transaction Processing: Processing deposits via DuitNow, FPX (Maybank2u, CIMB Clicks), Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay, as well as withdrawals to your Malaysian bank account.
• Identity Verification (KYC): Meeting legal requirements for anti-money laundering compliance and age verification.
• Customer Support: Resolving your enquiries, complaints, and technical issues effectively.
• Platform Security: Detecting and preventing fraud, unauthorized access, and illegal activity.
• Service Improvement: Understanding usage patterns to improve the player experience on tek789.
• Important Communications: Sending notifications related to your account and services.
• Legal Compliance: Fulfilling the reporting and record-keeping obligations required under Malaysian law.

4Data Sharing with Third Parties

Tek789 does not sell, rent, or share your personal data to third parties for marketing or commercial purposes. However, in certain limited circumstances, we may share information with the following parties:

• Payment Processor: DuitNow, FPX, Touch 'n Go, GrabPay, Boost, and ShopeePay service providers who process your financial transactions. Data shared with these parties is kept to the minimum necessary to complete each transaction.
• Game Software Providers: Casino and slot game providers operating under strict confidentiality agreements with tek789.
• Regulatory Authority: Bank Negara Malaysia, the Financial Intelligence Unit (URUS), and law enforcement authorities when required under Malaysian law.
• Identity Verification Service: Third-party KYC service providers engaged to verify identity and meet legal requirements.

All third parties who receive your data are bound by strict confidentiality agreements and are only permitted to use that data for the specified purposes.

5Security & Data Protection

Tek789 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse:

• 256-bit SSL encryption for all data transmitted over the internet.
• Passwords are stored in an irreversible hashed format.
• Internal access to player data is restricted solely to staff who require it for job-related purposes.
• Automated 24-hour monitoring system to detect and alert suspicious activity.
• Regular security audits conducted by independent external security teams.
• Two-factor authentication (2FA) is available for all member accounts as an added layer of security.
• Servers protected by firewalls, intrusion detection systems, and physical access controls.

6Data Retention Period

Tek789 retains your personal data for as long as your account remains active or for as long as it is needed to provide our services to you. Upon account closure or receipt of a deletion request, we will:

• Deleting or anonymising your personal data within 30 working days.
• Retaining financial transaction records for 7 years as required under Malaysian law governing financial and tax records.
• Retaining records as required to comply with court orders or regulatory requirements for the stipulated period.

Once the mandatory retention period expires, all relevant data will be securely deleted from our systems using methods that meet international security standards.

7Cookie Policy

Tek789 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device. Below are the types of cookies we use:

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect the full functionality of the tek789 platform.

8Financial & Payment Data

Tek789 handles all your financial information with the highest level of security. All transactions at tek789 are conducted in MYR and processed through the following payment methods:

Your bank account information and payment details are processed securely. tek789 does not store your full credit card number or PIN. Payment data is transmitted directly to the relevant payment processors using industry-approved security protocols.

9Child Protection

Tek789 is a platform intended strictly for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If you are a parent or guardian and believe your minor child has registered an account on tek789 without your consent, please contact us immediately at support@tek789.click. We will investigate the matter and close the account without delay if the user is found to be below the required age.

10How to Exercise Your Rights

As a tek789 member, you have a range of rights regarding your personal data under Malaysia's PDPA. To exercise any of these rights, please contact us via:

• Email: support@tek789.click
• Live Chat: Available 24/7 via the tek789 platform

In your request, please specify:

• Your full name and tek789 account number.
• The type of right you wish to exercise (access, correction, deletion, etc.).
• Specific details of your request, where applicable.

We will acknowledge receipt of your request within 3 business days and endeavour to fulfil it within 30 business days. Should additional time be required, we will notify you in advance.

11Privacy Policy Amendments

Tek789 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or developments in our services. The latest version will always be available on this page.

For material amendments (significant changes to how we use your data), we will provide at least 14 days' advance notice before the changes take effect, via email or an in-platform notification.

12Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how tek789 handles your personal data, we strongly encourage you to reach out to us directly:

• Privacy Email: support@tek789.click
• Language of Communication: Bahasa Malaysia or English
• Response Time: Within 3 working days
• Live Chat: Available 24/7 on the tek789 platform

If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection under the Ministry of Communications and Digital.